Vendor Compliance with Service Level Agreements


Vendor Compliance with Service Level Agreements - The purpose of this procedure is to ensure vendor compliance with service level agreements as specified vendor contracts.

The district Technology Coordinator will work with Wayne Finger Lakes BOCES / Edutech to ensure vendors provide services.  SLA’s will be monitored for availability and timeliness of services; Confidentiality and integrity of data; Change control; Security standards compliance, including vulnerability and penetration management; Business continuity compliance; and Help desk support.