PROBLEM MANAGEMENT


Problem Management - The purpose of this procedure is to ensure that user requests, application failures and other work performed by the technology staff are prioritized, monitored and controlled.

The District employs a Work Order Facility Management System for employees to report problems and requests.

When prioritizing requests, consideration is given , but not limited to:

  • Impact on district business functions.

  • Impact on instructional environment.

  • Number of users affected.

  • Time sensitivity of the problem.

The Technology Department understands that there are times when the limited function of a device will require a phone call or visit to the Technology Department.

The Technology Department also understands that there are times that the magnitude of a problem necessitates an immediate call to the Technology Department for help. In addition, staff may be in need of quick assistance or verbal help. We encourage staff to call with any and all questions.